BCA focuses on customer needs to manage Lockdown 2.0 restrictions

Following the announcement of a second lockdown, BCA has confirmed that it is business as usual with sales remaining online and extended opening hours for vehicle collections.

BCA COO UK Remarketing Stuart Pearson commented “All sales at BCA remain online only and, as we move into the second lockdown, we are keeping abreast of the fast-changing and evolving government guidance in order to protect our people, customers and suppliers.”

“Having the experience of successfully managing the significant challenges placed on the industry during the first lockdown stands us in good stead. BCA will continue to utilise the wider resources of the group to provide our customers with choice, scale and efficiencies to support their businesses during the weeks ahead.”

“Our extensive programme of real time online events and multi-channel buying options will continue as we aim to meet the demand for stock from our buyer base.  The wholesale marketplace is performing very efficiently and this is good news for all professional operators in the used vehicle sector.”

“During this week, our vehicle collection periods will be extended to 8.00pm, Monday to Friday, to provide our customers with additional opportunity to collect vehicles at a time that suits their needs, and this will remain under review during the forthcoming weeks.”

“Our online Click and Collect service is currently handling over 10,000 requests weekly and we are developing new functionality within our Buyer app to allow customers to book BCA Click and Collect slots directly from their mobile device.  BCA’s significant transport resource will continue to be fully available to support our customers bringing vehicles into, and away from our centres.”

“Our Decision Intelligence team is keeping close to the current evolving picture in the wholesale sector, and is providing customers with real-time data to inform remarketing decisions. BCA Valuations is delivering an immediate and detailed view of market performance based on actual auction prices to help customers to value their vehicles in line with market sentiment.”

“We continue to develop functionality for the new digital buyer audience, enhancing the wider user experience for customers using both the BCA Buyer app and bca.co.uk.  Our online sales programme will adapt to meet the changing needs of our buyers in the current market, utilising the connectivity and efficiency across the BCA Group to provide more of the right vehicles to the marketplace at the right time.”

“BCA will continue to work behind the scenes to ensure our professional buyer customers and the broad range of professional fleet, lease, finance and dealer vendors representing every part of the motor industry can trade safely, efficiently and profitably through this second Lockdown period and beyond.”

*Article Source www.bca.com