CarGurus, the fastest growing automotive shopping site in the UK among its nearest competitors*, has revealed the CarGurus UK Top-Rated Dealer award recipients for 2019.
The awards, now in their third year, recognise dealerships that have offered outstanding customer service. The awards are calculated based on thousands of dealer reviews left by car-buyers after contacting a dealer through the CarGurus platform.
This year’s awards saw nearly 10% of those dealers achieving an average five-star rating, highlighting the consistently exceptional level of service provided across the industry over the last 12 months.
After receiving a Top-Rated Dealer award for the second year in a row, Jason Golder, Managing Director of Marshams Car Sales commented: “This award is very important for us as a business because it’s based on actual customer reviews. When shoppers see we’ve been certified as a Top-Rated Dealer from CarGurus, it puts them at ease. It automatically tells them that they’re buying a vehicle from a dealership they can trust. The award also cements the outstanding customer service we strive to deliver, and to be acknowledged for that feels great.”
Wendy Harris, Vice President of European Sales for CarGurus, said: “It is fantastic to see so many dealers achieving such excellent reviews from buyers. Our Top-Rated Dealer awards are a way for us to reward those dealers who consistently delight customers and deliver an excellent buying experience. The awards also provide a great platform for dealerships to celebrate their achievement and demonstrate to potential customers how seriously they take customer service.”
Founded by TripAdvisor co-founder Langley Steinert, CarGurus combines dealer reviews with comprehensive car valuation analytics to bring trust and transparency to the automotive marketplace, allowing buyers to quickly and easily find great deals from the best dealers.
Video footage of some of our dealers receiving their award can be seen here.