Toyota Ashford and Lexus Tunbridge Wells, part of the Toyota and Lexus divisions within the Motorline Group, have achieved prestigious awards winning the 2020 Toyota Ichiban Award and 2020 Lexus Centre of Excellence awards.
Every year, just three centres from the Toyota GB network of 188 are selected for the Ichiban Award. Toyota Ashford were chosen based on their exceptional performance across all aspects of business including service retention, leadership and consistently delivering outstanding levels of customer experience.
Lexus Tunbridge Wells achieved the Lexus Centre of Excellence Award. This rewards the amazing customer experience delivered by the Tunbridge Wells team, along with their strong performance on customer retention in terms of vehicles seen for aftersales, vehicle parc penetration and accessory sales.
Steve Blake, Toyota and Lexus Operations Director from Motorline said: “These awards speak volume for the effort, passion and customer focus delivered by the Toyota Ashford and Lexus Tunbridge Wells teams. Given the challenging trading conditions of the last 12 months, it’s great to receive the awards, which truly reflects the outstanding commitment of the management team and the dedication and focus of all centre staff.”
Thomas Obee, Chief Executive Officer at Motorline, commented: “This is an outstanding achievement from our teams at Toyota Ashford and Lexus Tunbridge Wells, who have consistently performed at the highest levels in all areas of the business, making a significant contribution towards the group last year. They have delivered incredible results in very challenging conditions and we are extremely proud of winning these high accolades from Toyota GB and Lexus GB.”
Motorline is one the largest brand partners for Toyota and Lexus in the UK with 13 Toyota centres located in Ashford, Canterbury, Tunbridge Wells, Gatwick, Horsham, Bristol South, Bristol North, Newport, Cardiff, Worcester, Hereford, Bromsgrove and Stourbridge, and six Lexus centres in Canterbury, Maidstone, Tunbridge Wells, Gatwick, Bristol and Cardiff. The company has a well proven track record with the brands that dates back 45 years since the family-owned business starting in 1976 with its first Toyota business in the City of Canterbury, Kent.
*Article Source www.pillorybarn.co.uk
